School Photography – Frequently Asked Questions
Thank you for choosing us for your child’s school photography. We understand how important these memories are, and we are committed to providing a secure, simple ordering experience and professional-quality products.
Accessing Your Child’s Photos:
How do I view my child’s school photos?
Each child receives a unique personal access code. "Click Order Photos" on our website. Enter your child’s access code. "Click Login" to view the private gallery. Each gallery is secure and can only be accessed using the correct code. Alternatively, using your mobile phone you can scan the QR code on the card that your child brought home and follow the instructions.
Can I place one order for multiple children?
Yes. If you have more than one child photographed at the school:
Click “I have multiple login cards” under the Login section. Enter up to five access codes. You can then combine all items into one order and save on shipping costs.
What if I lose my access code?
Please contact us and provide: Your child’s name, School name, Class (if applicable). We will assist you in regaining access as quickly as possible.
Ordering School Photos:
How do I place an order?
Ordering through our online shop is simple: Open your child’s gallery. Click on the image you wish to purchase. Choose your product (prints, digital downloads, wall art, etc.) from the drop down list. Add to cart and proceed to checkout.You can review and edit your cart at any time before completing payment.
Can I crop the image before ordering?
Yes. School Fotos allows you to adjust the crop before finalising your order. You will see a preview of how your selected print size will look.For best results: Keep important details (heads, hands, etc.) inside the crop area. Ensure the image fills the frame correctly before checkout.
Will the watermark appear on my prints?
No. The watermark is only displayed in the online preview to protect images. All purchased prints and digital downloads are supplied without watermarks.
Delivery Information
How long does delivery take?
Delivery depends on the option selected: School Delivery (Free Option) Orders are processed in bulk after the school’s closing date. Delivery to the school typically takes 5–10 working days after the order deadline. Home Delivery Orders are processed individually once payment is confirmed. Delivery times vary depending on product type. You will receive confirmation once your order has been processed.
Can I track my order?
Yes. If you created an account during checkout, you can log in to view your order history. You will also receive confirmation emails regarding your purchase.
Product Quality & Options
What products do you offer?
Our school photography service includes:
Professional prints (various sizes) Digital downloads Canvas prints, Acrylic wall art, Wood block mounts, And a range of presentation products. All products are professionally produced to ensure excellent colour, clarity, and durability.
What if I’m not happy with my order?
Customer satisfaction is very important to us. If there is a problem with your order (damage, print issue, missing item), please contact us as soon as possible with your order details. We will resolve the issue promptly. Check out our Customer Support Policy.
Privacy & Security
Are the galleries secure?
Yes. Each child’s gallery is protected by a unique access code.Images are stored securely and are not publicly searchable. We follow strict data protection practices to ensure your child’s information and images remain private.
How long will the gallery be available?
School galleries are available for a limited time. We recommend placing your order before the closing date to avoid disappointment.
Still Need Help?
If you have any questions about your child’s school photos, ordering, or delivery, please contact us directly. We are always happy to assist.If you’d like.